General Terms & Conditions  – WE HAVE ATTEMPTED TO KEEP THEM AS SIMPLE AS POSSIBLE

TO ENSURE STABILITY, ITEMS SHOULD BE FIXED AT HIGH LEVEL BY A COMPETENT PERSON AS SOON AS POSSIBLE AND CHILDREN KEPT AWAY UNTIL ITEM IS SECURE. fixing kits are provided with most items, if yours is missing or you require one please call into our store asap and we will happily provide one free of charge.

  1. The Company will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the control of the Company, the Company will contact the customer and agree an alternative date.
  2. The Customer shall accept delivery when offered whether before or after any previously estimated date. If the customer does not take delivery when offered the Company shall be deemed to have performed its obligation in respect of the goods, and the customer shall be required to pay any additional expenses incurred by the Company including (but not limited to) a storage charge.
  3. It is the customer’s responsibility to ensure that the goods can be delivered without risk of loss or damage to either the Customers property, or risk of injury, damage or loss to the delivery team or the property of the Company.
  4. Should the delivery team consider that delivery to the chosen location could result in damage or injury to furniture or property of either Customer or Company, or the risk of injury to themselves, the Company reserves the right to refuse to deliver, and collection arrangements will need to be made. There will be no refund of any delivery charges if delivery is attempted but not completed.
  5. Damaged or faulty items & missing parts must be reported in writing to our email address within 5 days of receiving delivery of the order. If an issue is allowed to progress without attention any claim will be invalid.  We cannot take any responsibility for any damage after 5 days..                          Email:  cumbriaoakuk@gmail.com. Items collected must be inspected before collection, we will not take responsibility for damage caused in transit by yourselves.
  6. Wood is a natural product and as such it’s own features and characteristics vary from tree to tree, we cannot guarantee that items within the same range will match in terms of shade, texture or grain.
  7. When ordering it is the customer’s responsibility to have checked and ensured the measurement of furniture and that furniture ordered will fit in the place they wish to put it at home and that the furniture can be delivered into the desired location.
  8. Once the order has been placed with the supplier the order is non-cancellable, and your deposit is non-refundable as the goods are made to order.
  9. We cannot be held responsible if the unit is too big for the room, won’t fit through the door or up the stairs. Neither will we be liable for the cost of removing windows etc and we will charge an additional fee if we have to take it away.

(cost may include buy not limited to: delivery and collection fee, storage charge, charge if we choose to sell the unit in store at a reduced rate)

Force Majeure.

The Company shall not be liable for any failure to perform any or all of its obligations under the agreement arising from any inability to secure or procure at a reasonable cost labour, materials or other supplies of any kind due to force majeure, ‘act of God’, war, strike, lockout or other labour dispute, fire, flood, drought, equipment failure, legislation, order of public authority, pandemic, or any other cause whatsoever beyond its control.

General Care of Natural Wood Furniture

For most home-owners it is important to keep their natural wood furniture looking as good as new. By following our care instructions this can be achieved with relative ease. Our oak furniture is all handmade and will therefore, as with all woods, have its own perfectly natural imperfections such as (but not limited to) cracked knots, slightly different shading of the wood, small cracks and variations in the grain.

Added moisture may cause the panels in your Oak furniture to move slightly, so adequate ventilation should be provided to minimise this.   Extreme temperatures should be avoided as much as possible as this may lead to the wood drying out, so try to keep your furniture away from radiators as much as possible.   Over a period of time, light will slightly alter the colour of the oak, this is a natural part of the ageing process.   Spillages should be avoided as much as possible, if they do occur they should be cleaned as quickly as possible with a dry cloth.   Some items of furniture are very heavy and awkward to lift. After our delivery team has placed an item for you it should be lifted by 2 people. Do not drag the units as this will lead to damage. Beds should not be moved unless dismantled first.  Action should be taken to prevent items moving on polished or slippery floors. 

To keep the lacquer looking as new we recommend that the furniture be cleaned regularly using natural wax based polishes. Our recommended product is Fiddes and a member of our sales team will be able to advise on the best way to apply the product. Available to purchase from one of our stores.

Never use chemicals such as bleach, or any abrasive materials to clean oak products.

CARE GUIDES FOR SOFAS CAN BE FOUND ON THE LABEL UNDER THE SEAT

Moving furniture around the home

All our furniture should be lifted by 2 people. Never drag or push any furniture as this will lead to damage. Never move a piece of furniture unless it has been fully emptied of all items including shelving where appropriate.   Beds should not be moved, pushed or lifted unless dismantled first. Action should be taken to prevent items moving on polished or slippery floors as furniture is meant to be sat in one place. 

Added moisture may cause the panels in your Oak furniture to move slightly, so adequate ventilation should be provided to minimise this.

Extreme temperatures should be avoided as much as possible as this may lead to the wood drying out, so try to keep your furniture away from radiators as much as possible.

Over a period of time, light will slightly alter the colour of the oak, this is a natural part of the ageing process.

Spillages should be avoided as much as possible, if they do occur they should be cleaned as quickly as possible with a dry cloth.

Moving furniture around the home

TO ENSURE STABILITY, ITEMS SHOULD BE FIXED AT HIGH LEVEL BY A COMPETENT PERSON AS SOON AS POSSIBLE AND CHILDREN KEPT AWAY UNTIL ITEM IS SECURE.

All our furniture should in general, be lifted by 2 people. Never drag or push any furniture as this will lead to damage. Never move a piece of furniture unless it has been fully emptied of all items including shelving where appropriate.

Beds should not be moved, pushed or lifted unless dismantled first.

Action should be taken to prevent items moving on polished or slippery floors as furniture is meant to be sat in one place. 

 

Cleaning Furniture

To keep the lacquer looking as new we recommend that the furniture be cleaned regularly using natural wax based polishes. Our recommended product is Fiddes and a member of our sales team will be able to advise on the best way to apply the product. Available to purchase from one of our stores.

Never use chemicals such as bleach, or any abrasive materials to clean oak products.

CARE GUIDES FOR SOFAS CAN BE FOUND ON THE LABEL UNDER THE SEAT

 

Standard Guarantee

We guarantee all Products against faulty workmanship and/or faulty materials for a period of 12 months from the date of delivery. In all cases We reserve the right to inspect the Product and verify the fault.

Guarantee Conditions

You will only be entitled to claim under these Guarantees if:

You are the original purchaser and you can provide proof of purchase of that specific product.
The Product was used for normal household/domestic purposes only.
None of the below excluding factors apply to Your claim.

Guarantee Exclusions

A Guarantee claim will be invalidated if any of the following apply:

Accidental or deliberate misuse is evident.

Commercial use of the product.

If the product was purchased as a clearance item.

The Product has been modified, altered or repaired.

The structure of the Product has been subject to adverse moisture or used in a non-domestic environment; and/or kept in an unsanitary surrounding and or is in an unsanitary condition.

Evaluation of faulty goods

Oak and all timber is a natural product and therefore has inherent characteristics which will be present. Swollen doors are rare but do occur, when an item is delivered should it have this problem the team will ask you to keep the item for 7 days. If the issue has not resolved itself over this period of time we will replace the item free of charge.

Certain issues will not be deemed as defective or faulty, for example: we make every effort to match colour, wood is a natural product and therefore colour, grain and shade will alter from piece to piece.

All sizes are approximate

Spacing between doors and drawers may be different but within our quality control tolerances.

Wood has knots and we will be unable to replace an item simply because it has a natural marking in the wood

Filler may be used and is a natural part of construction within the furniture industry.

Due to hygiene reasons, customers are unable to return mattresses that have been used or removed from their original packaging. Faulty mattresses will be referred to the manufacturer.

Customers are unable to return furniture that has been damaged or used whilst in their care.

Collections for items deemed by the company to be faulty are collected free of charge.

A £65 transport charge will be applied where a collection is attempted but cannot be completed. Collections are from 9am until 5pm and specific times cannot be given.

Collections will be arranged within 14 days of notification. If you are arranging to return items yourself, they must be received at our distribution centre within 14 days of delivery.

This cancellation policy does not affect your statutory rights.